Frequently Asked Questions

No, our products are not new. They are "as good as new. This means that they have been used before, but have been completely refurbished and now function and look like new equipment.

Our products technically work as well as new devices. They contain no data from previous users and have a valid software license. Unless otherwise stated, the battery has at least 80% of its original capacity. Regarding the appearance of the product, we distinguish between "Excellent", "Very Good" and "Good" conditions.

Our extensive overhaul process completely renews our products and makes them technically comparable to new devices. However, the IP54 or IP67 certification may be lost as a result. This is reflected in our warranty conditions.

If the original packaging is damaged or unavailable, the merchant may choose to deliver the product in a neutral white or brown box fitted with protective material.

No, all shipping costs are included in the price of the product. There are no additional costs for you as a customer. Moreover, you can return products free of charge. However, please note that the price may be adjusted if the order has to be shipped to another country.

Yes, all our products come with a 30-day trial period. You can return the product for free within this period without giving a reason.

Our products come with a warranty of at least 12 months from the date of purchase. This warranty covers all defects that occur during this period. The device will be repaired or replaced. If that is not possible, the seller may refund the value of the device. Defects covered by the warranty include a defective button, malfunctioning screen or charging problems. The warranty does not cover damage caused by negligence or own fault, such as dropping the phone.

For more information on our return policy, please visit our Returns page.

In the event of an eligible warranty case, the merchant will send you a return label that you can use to return the product free of charge. Do not return the product without the proper label, as you will be responsible for the cost.

Our products have batteries with at least 80% of their original capacity unless otherwise stated. If necessary, we replace batteries that do not meet this standard. This contributes to our mission to reduce electronic waste. A new battery typically loses about 10% of its capacity after the first few charge cycles, so a battery with 80% capacity still offers excellent performance and usability.

Our standard procedure is to use original manufacturer (OEM) parts. When these are not available, we can use parts of similar quality and specifications. This helps to reduce electronic waste. We also support Right to Repair, which encourages manufacturers to make their products easier to repair and spare parts more readily available.

Yes, all of our products come with the essential accessories that you would expect with a new device. If something is missing, it is clearly stated on the product page. The packaging, plug and charging cable included may be generic. For hygiene reasons, we do not include earbuds.

These messages sometimes appear on newer Apple models when a battery or other component has not been replaced by Apple itself. These messages indicate that a component has been replaced with an equivalent replacement part, professionally installed by our technicians. These messages disappear from the lock screen after four days and do not affect the performance or battery capacity of your device. By answering these frequently asked questions, we hope to give you a clearer picture of what to expect from our refurbished products. For more information and updates on our products and services, keep visiting our website and follow us on social media.

No, the purchase agreement is made between you and the individual merchant. iPhone Outlet Store acts as the platform that connects buyers and sellers.

Only selected, experienced and professional merchants and refurbishers are allowed to offer their products on our platform. We do not allow sales by private sellers.

Price changes are determined by individual merchants. We at iPhone Outlet Store compare and present the best deals, so it pays to visit our website regularly for the most current deals.

Yes, it is possible to order larger quantities of products directly through our website. If you would like to purchase more than 10 devices and receive a personalized quote, please send your request with all necessary information and specific requirements to b2b@iphoneoutletstore.com.

Business purchases can be made through the iPhone Outlet Store platform. Unless otherwise specified (e.g. with differential taxes), the invoice will include VAT. For intra-community deliveries (e.g. from a German merchant to a Dutch customer registered for VAT), the invoice will be issued excluding VAT, provided a valid VAT number has been provided.

No, we do not buy used devices ourselves. iPhone Outlet Store acts as a sales platform, which means we only sell products. You can sell your used device on any of the well-known online platforms and then purchase a refurbished device through our website.

At this time, we do not offer trade-ins. Device exchanges are not currently available at iPhone Outlet Store.